With IT Service Management (ITSM) we mean the discipline that deals with the planning, design, and management of an organization’s Information Technology systems. Among the benefits it brings to IT is the increase in productivity and the reduction of the probability of incidents, the time gap between the detection of the problem and its relation to the IT system and its resolution.
Based on the needs identified in the field, PGMD on ITIL models develops solutions and offers ICT services of effective added value for the plurality of the people involved (from the individual/customer to the governing and control bodies of the services).

PGMD supports its customers through:

• • Management of SLAs (Service Level Agreements) and definition of KPIs (Key Performance Indicators).
• • Monitoring the operation of corporate IT systems.
• • Analyze and prioritize any problems or needs expressed by the company.
• • Propose improvements in IT processes to achieve operational objectives.
• • Develop problem management and service improvement plans.